If you have a grievance or complaint regarding patient care and/or safety at Clinica Sierra Vista that you feel has not been satisfactorily resolved by the clinic or program staff, please contact the Corporate Office: 661-635-3050 

Ask to speak with:

The Chief of Quality & Risk Management or Chief Operations Officer. You may also send a written summary of your concerns to:

CSV Corporate Office
Attention: Chief of Q & RM
PO BOX 1559
Bakersfield, CA 93302-1559

If your issue has not been resolved through the efforts of CSV's administrative team, you may contact the Joint Commission Office of Quality Monitoring at:

The Joint Commission

Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
By phone at: 1-800-994-6610 or
via email: complaint@jointcommission.org

If you have any questions, please contact Kathleen Kalfman, Chief of Quality & Risk Management at: (661) 635-3050 or via e-mail: kathleen.kalfman@clinicasierravista.or