Growth Through Transformation
This year, Clinica Sierra Vista achieved a major milestone with the successful launch of the Epic electronic health record platform, an important step in our Growth Through Transformation initiative and a catalyst for the future of care in our communities. The transition to Epic touched every department across the organization. Together, our teams embraced change, strengthened collaboration, and built the foundation for a more connected, data-driven, and patient-centered future. Through this project, CSV introduced several improvements that directly benefit our patients, providers, and staff, including:
- Real-time insurance eligibility through direct-to-plan integrations
- Enhanced patient experience with expanded MyChart features
- New ambient and AI-powered tools that support providers and improve efficiency at the point of care
- Stronger interoperability that ensures patients’ health information follows them wherever they receive care.
Epic now serves as the enterprise platform that will advance our quality of care, elevate operational performance, and position Clinica Sierra Vista for sustained growth and innovation in the years ahead.
Epic Implementation by the Numbers
CSV ranks in the top 25% of organizations nationwide for efficiently managing In-Basket messages and completing documentation after hours, often called “pajama time.”
of our patients have activated their MyChart account
appointments scheduled online
records exchanged between hospitals and other healthcare partners through CareEverywhere
successful record retrievals
eCheck-ins completed
of visits closed the same day
New Website
As part of our transformation strategy, CSV launched a redesigned website, clinicasierravista.org, to support the Epic upgrade. The updated site simplifies access to care, self-service tools, and provider information, available in the patients’ preferred languages. Patients can quickly locate clinics, access MyChart, and utilize digital tools that help lower barriers to care. This investment shows our commitment to modernization and preparing for a future where technology plays a bigger role in healthcare.
