Our new MyChart is now live!
Already have an account?
Use your existing user name and password to log in.
For visits or messages ON or AFTER June 2, 2025
Use our new MyChart to manage your care moving forward. Same login, more features.
For visits and messages BEFORE June 2, 2025
Use our legacy MyChart to view health records, pay older bills, or access past messages.
Add a Family Member
Help manage the care of a child, parent, or loved one with MyChart Proxy Access.
Sign-Up
Signing up is easy! Choose the option that works best for you!
Sign up during an office visit with an activation code.
Enroll via our self-sign-up option.
Introducing Our New MyChart
A Better Way to Stay Connected to Your Health
Clinica Sierra Vista has upgraded MyChart to better serve you. As part of this transformation, our new and improved patient portal is designed to give you easier, more secure access to your health information—all in one place.
Whether you’re managing appointments, viewing lab results, or messaging your care team, MyChart is your trusted companion for staying informed and connected. MyChart is available in multiple languages, including Spanish.
Please note: MyChart should not be used for emergencies. For urgent medical needs, please call 911 or go to your nearest emergency room.
Important Information for MyChart Accounts Created Before June 2, 2025
If you had a MyChart account before our system upgrade on June 2, 2025, please review the following updates to ensure uninterrupted access to your care:
- You will continue using your existing MyChart username and password. A small number of MyChart users received a new username to meet updated system requirements. If this applies to you, you’ll receive an email with your new login information. ➜ Click here to learn more.
- Proxy access must be re-established if you manage care for a child or loved one.
- Payment information must be re-entered to use billing, auto-pay, and paperless statements in the new system.
- For bills related to visits BEFORE June 2, 2025, please continue to use our legacy billing portal: ➜ Pay Older Bills
- For bills related to visits ON or AFTER June 2, 2025, please use the new MyChart portal: ➜ Pay New Bills
- Existing users were notified of the transition by email and/or text message, depending on the contact information we have on file.
MyChart Features
- Book and view appointments online.
- Check-in for your appointment ahead of time with eCheck-In.
- Pay bills, sign up for paperless statements, and request financial assistance.
- Message your care team.
- Request prescription refills.
- View lab results, health records, and specialty referral status.
- Click here to view the complete list of features ➜
MyChart Help Center
Need help? We’ve got you covered.
Spanish: You can turn on Spanish subtitles for the ‘How To’ videos. To do this, click the gear icon ⚙️ and select Spanish from the subtitle options.
Manage care for family members
Set up and manage care for children or loved ones through proxy access.
Link your MyChart accounts
If you have other providers using MyChart, you can link accounts for a seamless experience.
Read and send messages in MyChart
Reach your care team for non-emergency medical questions, test results, and billing or insurance support.
Make a payment using MyChart
Making a payment using MyChart is quick, easy, and allows you to be in control.
Payment: Watch Video ➜
Auto Pay: Watch Video ➜
Visit Pay My Bill ➜
Request health insurance assistance
Get help applying for low-cost or free coverage through Medi-Cal, Covered California, or other assistance programs.
MyChart will send you text message notifications
MyChart text messages now come from 37358. Save this number in your contacts so you never miss important updates about your care.
Headed to a Walk-In Clinic? Let Us Know
The new “On My Way” feature allows you to check Walk-In Clinic availability and notify us before you arrive, ensuring your care team is ready when you are.
Pregnancy Care Companion
Pregnancy Care Companion offers guidance and support throughout your pregnancy with tips, reminders, and trusted information at your fingertips.
Download the MyChart App
To get started, download the MyChart app from the Apple App Store or Google Play Store. Once installed, choose Clinica Sierra Vista as your healthcare provider and click on “Sign Up Now” to create your account.
Frequently Asked Questions – MyChart at Clinica Sierra Vista
What can I access with MyChart?
| Category | Features (** Limited access account for teens and their proxies) |
|---|---|
| Visits |
Schedule or request an appointment** Check-in ahead of time (eCheck-In)** Receive waitlist offers for earlier appointments** Join video visits** Cancel an appointment** View upcoming appointment details** View past appointment details See past hospital admissions and emergency visits Receive preventive care reminders** |
| Messaging & Questions |
Send and receive messages from your care team, including prescription requests** Receive medical advice** Contact customer service** |
| Health Records & Information |
View and update demographic information** Request release of information Download your medical record Review and update your medical history Read your current health summary See your current medications and request refills Review test results See your allergies** See your immunizations** View your eyeglass or contact lens prescription** Get your care plan Find growth charts Read about health trends View specialty referral status |
| Billing & Insurance |
Pay your bills** Pay as guest Set up payment plans** View payment history** Sign up for paperless billing** See statements and billing letters** Request financial assistance** Ask billing questions** Receive cost estimates See insurance summary / plan details** |
When can I see my test results in MyChart?
You can view your lab and test results in MyChart as soon as they are available. Your provider receives the results at the same time, so you may see them before your provider has reviewed them. For common lab tests, we provide reference information to help you better understand your results. If any concerns arise, your care team will follow up with you directly.
What if some of my health information in MyChart is incorrect?
MyChart is a reflection of your electronic medical record at Clinica Sierra Vista. If something doesn’t look right, please let your provider know during your next visit. You can also update your personal and contact information directly within your MyChart account.
Is there a fee to use MyChart?
No. MyChart is a free service offered to all Clinica Sierra Vista patients.
How do I sign up for MyChart?
Signing up is quick and easy:
- During a Visit: Ask for an activation code at the front desk.
- Online: See the section above and click “Sign up with your code” or “Enroll in Self-Sign Up.”
My activation code doesn’t work. What should I do?
Activation codes expire for your protection. If your code has expired, you can still self-enroll online. For help, call our MyChart Support Line at (833) 678-2781.
I forgot my MyChart password. What should I do?
Click “Forgot Password” on the MyChart login page to reset your password securely.
Can I link my Clinica Sierra Vista MyChart account to other providers?
Yes! To link accounts:
- Log in to your Clinica Sierra Vista MyChart
- Click Menu
- Search for “Link My Accounts”
- Follow the prompts to connect with other MyChart-enabled healthcare organizations
How do I manage my MyChart notifications?
You can choose how you receive updates—text, email, or phone—by adjusting your notification settings in your MyChart account. These messages will never include personal health information.
Why do I get text notifications?
We’re making staying on top of your health easier than ever. From appointment reminders and medication updates to important billing notices, you’ll get timely updates sent straight to your phone. Click here to learn more.
Where can I update my personal information?
Log into MyChart and go to Menu > Personal Information under Account Settings to update your contact details.
Is MyChart secure?
Yes. We take your privacy seriously. MyChart uses secure login credentials, multi-layered authentication, and encrypted technology to keep your health information protected.
What is proxy access?
Proxy access allows a parent, guardian, or trusted caregiver to view and manage a loved one’s MyChart account securely. Click here to learn more about Granting Proxy Access.
