Grievances

If you believe your privacy rights have been violated, you can file a complaint with Clinica Sierra Vista’s Chief Compliance Officer. You may send a written complaint to the U.S. Department of Health and Human Services, Office of Civil Rights. Clinica Sierra Vista’s Chief Compliance Officer can provide you with the appropriate address upon request.

If you have any questions, please contact Nayeli Salazar, Compliance & Risk Manager at 661-635-3050 or compliance@clinicasierravista.org.

You may also send a written summary of your concerns to:

CSV Corporate Office
Attention: Compliance & Risk Management Dept.
1430 Truxtun Ave. Suite 400
Bakersfield CA, 93301

If your issue has not been resolved through the efforts of CSV’s administrative team, you may contact the Joint Commission Office of Quality Monitoring at 1-800-994-6610 or via email at complaint@jointcommission.org. You may also send your concerns to:

The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181