Secure, Connected, and Committed to Coordinated Care
At Clinica Sierra Vista, we know that collaboration leads to better outcomes. That’s why we offer EpicCare Link—a secure, web-based portal that allows external healthcare partners to view real-time patient information and stay closely connected to their patients’ care.
Whether you’re a referring provider, a community-based organization, or part of a care team across healthcare settings, EpicCare Link keeps you informed so that together, we can deliver the highest quality, most compassionate care possible.
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Who Can Use EpicCare Link?
EpicCare Link is available to trusted partners involved in patient care, including:
- Referring physicians and their clinical teams
- Skilled nursing facilities, long-term care, and rehabilitation centers
- Home health and hospice agencies
- Dialysis centers and specialty care providers
- Community health organizations and care coordinators
What You Can Do with EpicCare Link
With EpicCare Link, authorized users can:
- View real-time patient health records, including labs, imaging, visit summaries, allergies, and medication lists
- Track hospital and emergency department activity, including admissions, discharges, and referrals
- Access insurance and demographic details, and see assigned care teams
- Receive alerts for important updates such as test results, admissions, and follow-ups
- Communicate securely: with Clinica Sierra Vista providers through the built-in In Basket messaging system
EpicCare Link is designed to improve communication, enhance care coordination, and make it easier for our partners to support their patients, all through a user-friendly, secure online experience.
Frequently Asked Questions (FAQ)
Do I need to sign an agreement to use EpicCare Link?
Yes. Each organization must sign a Data Access Agreement, and all users must accept our Terms & Conditions to ensure compliance with patient privacy and security standards.
Is training required?
No formal training is needed. Helpful tip sheets and video tutorials are available right on the EpicCare Link homepage under “Quick Links.”
Can I share my login information?
No. To protect patient privacy, each user must have their own unique login and email. Sharing credentials is strictly prohibited.
How often do I need to log in to stay active?
You’ll need to log in at least once every 90 days to keep your account active. Inactive accounts may be deactivated.
Can I reset my two-factor authentication if I get a new device or email?
Yes. Your designated Site Administrator can reset your two-factor authentication settings through the Admin Tab in EpicCare Link.
Can I change my username?
No. Usernames cannot be changed once they are created.
What are the system requirements?
To use EpicCare Link, you’ll need:
- A PC or Mac with high-speed internet (DSL or higher)
- A current web browser (Google Chrome or Microsoft Edge recommended)
- No additional software required—just a secure internet connection
EpicCare Link uses industry-standard encryption to keep your access secure.
Is there a cost to use EpicCare Link?
No. EpicCare Link is provided at no cost to our partner organizations, and there’s nothing to install on your devices or servers.
Who can I contact for support?
First, reach out to your Site Administrator for login or authentication issues.
Need more help? Contact our IT Helpdesk at (661) 328-4220 and mention you’re using EpicCare Link so we can connect you with the right support team.
